Summary: To prioritise client demand aligned to Enterprise Direct (ED) business requirements in order to inform the development of client journeys in country...

Job Details

  • Company: Vacancy Mail Zimbabwe
  • Location: Kenya

Job Description

Job Description

To prioritise client demand aligned to Enterprise Direct (ED) business requirements in order to inform the development of client journeys in country. To ensure utilisation of all new platforms and components amongst Enterprise Direct teams and ensure Enterprise Direct migrates to a fully digital environment.

Duties and Responsibilities

General banking operations, including business banking products and processes.

Data mining, analytics, forecasting, and reporting, including dashboard development, data sourcing, and trend analysis.

Customer experience solution design, with the ability to identify client needs and improve client journeys.

Digital transformation initiatives, including driving adoption of digital platforms and solutions.

Agile and SAFe methodologies, including participation in solution design, testing, deployment, and continuous improvement.

Business intelligence (BI) and data-driven decision-making, using insights to improve client outcomes and business performance.

Leading and coaching teams.

Managing change and digital adoption.

Working across multiple stakeholders and business units.

Driving continuous improvement and operational excellence.

Managing risk, compliance, and governance considerations within business processes.

Qualifications and Experience

Qualifications

Type of Qualification: First Degree

Field of Study: Business Commerce

Experience Required

Enterprise Direct Propositions

Business & Commercial Banking

5-7 years

Behavioural Competencies

Articulating Information

Conveying Self-Confidence

Convincing People

Directing People

Embracing Change

Examining Information

Exploring Possibilities

Following Procedures

Interpreting Data

Producing Output

Showing Composure

Team Working

Technical Competencies

Customer Understanding (Business Banking)

Customer Understanding ( Consumer Banking)

Economic Capital Management

Financial Acumen

Process Governance

Risk Identification

Risk/ Reward Thinking

How to Apply

Click to Apply

How to Apply

Application link: Apply for this job