Summary: EcoCash Zimbabwe is inviting applications from suitably qualified and experienced professionals for the position of General Manager – Customer Experie...

Job Details

  • Deadline: 18 Nov 2026
  • Company: iHarare
  • Location: Kenya
  • Salary: To be shared with s...

Job Description

General Manager – Customer Experience

Econet Wireless Zimbabwe

Expires: 18 Nov 2026

Full Time

HARARE

Salary: To be shared with s...

Manager

job Description

EcoCash Zimbabwe is inviting applications from suitably qualified and experienced professionals for the position of General Manager – Customer Experience. The position focuses on leading a customer experience strategy that turns exceptional service into a competitive advantage, driving product adoption, loyalty and revenue growth across all channels.

Duties and Responsibilities

Job Purpose

To lead a customer experience strategy that turns exceptional service into a competitive advantage, driving product adoption, loyalty and revenue growth across all channels.

Qualifications and Experience

Bachelor’s degree in Engineering, Computer Science, Information Systems, Data Science/Statistics, Business Studies, Marketing or a related discipline.

A postgraduate qualification in one of the following

MBA (ideally with a digital, analytics or technology-management focus), or

MSc in Business Analytics, Data Science, Information Systems, Digital Transformation, or Technology/Innovation Management.

Demonstrable data and technical literacy: ability to interrogate data, interpret analytics and model outputs, and engage credibly with engineers and data scientists.

Minimum of 8–10 years’ experience in a customer management environment, at least 2 of which in senior management.

Proven track record of leading large customer service, contact centre and telesales operations.

Strong strategic planning, budget management, leadership and stakeholder management skills.

How to Apply

Interested candidates should send their CV to

[email protected]

Application Deadline: 18 November 2026

Only shortlisted candidates will be contacted.

EcoCash is an equal opportunity employer committed to a diverse and inclusive workplace.